Sales Terms and Conditions

OMNI PAC LLC. assumes no responsibility for suitability of any container or closure for customer's particular use. It is the customer's responsibility to do product compatibility testing with containers and closures selected by the customer. Customer is responsible to comply with any State and Federal laws. Seller expressly disclaims any implied warranties of merchantability, fitness for purpose, title, and noninfringement. We are not responsible for consequential damages arising from customer's selection and use of containers and closures supplied by us. Container and Packaging makes no warranties that the products comply with individual State or Federal regulations.

Under California Proposition 65, manufacturers have primary responsibility to provide any product warnings. Container and Packaging works with manufacturers to ensure product information is available to customers and that we comply with all requests. If you have any questions about the content of a product and potential WARNINGS, please make this request with customer service or your packaging consultant.

Due to the different combinations of ingredients, in particular active ingredients and essential oils, certain plastics may react poorly with your products and become defective. We cannot guarantee that any container will function properly with your particular product.

We will provide you with samples of most of our products free of charge (customers will pay for freight charges).

Please test your products with each container before filling large runs.

Thank you for your business. We look forward to working with you on developing the perfect package for your product!

*In this document we refer to Personal Protective Equipment such as masks gloves and face shields as “PPE”.

 RETURN POLICY

The return process should be relatively quick and painless. Returns will be issued within the following criteria:

  • Notify OMNI PAC LLC. within 30 days of receipt of any product you wish to return.
  • Products must be shipped back within 14 days of the return authorization date.
  • While we are happy to be flexible in shipping out partial cases, we are only able to accept product returns in full case quantities.
  • Returned product is subject to a 20% restocking fee.
  • Return shipping charges will apply.
  • Glass products must be returned as a pallet shipment. Returns of glass items shipped via UPS or FedEx will not be accepted.
  • All returned items must be in unused, original condition for resale.
  • Clearance items and Special Order non-stock items cannot be returned.
  • ITEMS WITH CUSTOMIZED BRANDING ARE NON RETURNABLE

Example of customized branding: Your companies name, sports logo, etc.

To process a return via email/phone:

Drop us a line at accounting@omnipacgroups.com, or give us a call at 480-236-9785. Upon receipt and inspection of the product, we will issue a credit less a 20% restocking fee.

SHIPPING POLICY

Our standard warehouse processing time is 1 - 2 business days. Please allow an additional 1 - 5 business days for transit. From order placement to receipt of the product may take between 2 to 7 business days, if shipped in the continental US. Unless specifically requested, orders will ship via UPS Ground.

In the event that an item is out-of-stock, you will be contacted with options for replacements or back orders. If we do not hear back from you within 24 hours, we will ship all items we have on hand and back order any remaining items. Backorders will be shipped once the product has arrived in our warehouse.

Order Cancellations

Once an item has been pulled and boxed for shipping, any cancellation of the order is considered a return and will be assessed the 20% restocking fee. Please see entire Order Cancellation Policy.

Customer Shipper Account Numbers

We do accept customer shipper account numbers (UPS, FedEx, etc.). A handling fee of $7.50 is charged to the customer when a personal shipper account number is used.

Handling Fees

All orders shipped via UPS, USPS, FedEx, or DHL will be charged an additional $7.50 handling fee. Orders shipped on other carriers may also be subject to a handling fee. An additional $0.60 per line will be added to the handling fee for every item over 20 items.

UPS Claims

All boxes and items leave OMNI PAC LLC in optimal condition. All our packages meet UPS shipping requirements upon leaving our warehouse. Any damaged items are shipping related and claims must be placed with the shipping company (UPS). OMNI PAC LLC. will take the necessary precautions to avoid undue damage and cannot claim responsibility for items damaged during shipment. If your product is damaged, please call 480-236-9785 to begin a claim.

International Shipments

For international shipping to all countries (except Canada), OMNI PAC LLC. has a minimum order amount of $2,500. This minimum order requirement includes shipments to Puerto Rico and U.S. Territories. Please work directly with your sales consultant to process international shipping. (Please note, international orders cannot be completed through our online shopping cart).

Canadian Shipments

For Canadian orders shipping via UPS, the brokerage fees and taxes are part of the shipping fee shown online. If you choose to use your own carrier, you will be responsible for those fees and providing a broker to get your order through customs.

US Mail Shipments

Any order that requires shipment via US Mail increases our processing costs and will therefore be charged a $10 handling fee.

Packages shipped within the United States require insurance in order to receive tracking information. If you choose to forgo the costs of insurance, OMNI PAC LLC will not accept responsibility for lost shipments. If you do pay for insurance, please recognize that US Mail still requires 4 to 10 weeks before they will pay on any claims for missing packages. Container and Packaging will not refund lost shipments until we have been paid by US Mail.

OMNI PAC LLC. is not responsible for any breakage that may occur when shipped via US Mail. Customers must address US Mail directly concerning any breakage during shipping.

For shipments outside the United States, no tracking is available through US Mail regardless of whether you purchased insurance or not. In the event that international shipments sent via US Mail are lost, we will not replace nor accept responsibility of such shipments.

The safest and most secure method of shipping is via UPS. All packages shipped via UPS are tracked and include some insurance.

Shipping Deadlines

OMNI PAC LLC. works hard to support customer needs and therefore uses a variety of shippers. Due to the volume of packages we ship, all shippers have established pickup times and deadlines for Container and Packaging. Deadlines are as follows:

  • USPS and FedEx - 10:00 AM MT
  • UPS - 1:00 PM MT
  • All other carriers - Require 24-hour warning before pickup

Any shipments received after these deadlines cannot ship until the following business day.